Shipping policy
Last updated: 6 September 2026
This policy explains how and when we deliver YammiAmi orders. YammiAmi is a trading brand of Avenor Brands Group Ltd, registered in England and Wales, company number 17328805. It forms part of our Terms & Conditions.
Where we deliver
We deliver to addresses in the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. Some remote postcodes may take an extra day or two.
If you are ordering from Sweden or Denmark, please visit yammiami.se or yammiami.dk, where you will be served locally.
Delivery charges
- Orders over £45: free UK delivery.
- Orders under £45: a standard delivery charge applies, shown at checkout before you pay.
The exact charge for your order is always displayed at checkout before payment is taken. All charges are in pounds sterling.
Dispatch times
Orders are picked and packed by our UK fulfilment partner. We aim to dispatch within 1–2 working days of receiving your order.
Working days are Monday to Friday, excluding bank holidays. Orders placed at weekends or on a bank holiday are processed on the next working day.
At exceptionally busy times, such as the run-up to Christmas, dispatch may take a little longer. We will say so on the website if that is the case.
Delivery times
Once dispatched, standard UK delivery usually arrives within 2–4 working days. Any faster services we offer are shown at checkout with their own estimated times.
Delivery estimates are estimates, not guarantees. In line with our Terms & Conditions, we will deliver within 30 days of your order being confirmed unless we agree a longer period with you.
Tracking your order
We email you a dispatch confirmation when your parcel leaves the warehouse. Where the service includes tracking, that email contains your tracking number and a link.
If your tracking has not updated for several days, or your parcel has not arrived within 10 working days of dispatch, please get in touch through our contact form with your order number and we will investigate with the carrier.
Missing, delayed or damaged parcels
Products are your responsibility from the time they are delivered to the address you gave us. Please check your delivery address carefully at checkout — we cannot redirect a parcel once it has been dispatched.
If your parcel arrives damaged, please photograph the packaging and contents before unpacking further and email us. If it does not arrive at all, tell us and we will open a claim with the carrier and put things right.
If nobody is available to take delivery and the parcel will not fit through your letterbox, the carrier will leave a card or attempt redelivery. If a parcel is returned to us as undelivered because it was not collected, we will contact you; see our Terms & Conditions for what happens next.
Delays outside our control
We are not responsible for delays caused by events outside our reasonable control, such as carrier or postal disruption, severe weather or industrial action. If a delay is substantial we will contact you, and you may cancel your order and receive a refund for anything you have paid for but not received.
Returns
For how to send something back, who pays return postage and when you will be refunded, see our Refund and Returns Policy.
How to contact us
Avenor Brands Group Ltd (trading as YammiAmi)
10 Milton Road, Grimsby, DN33 1BH, United Kingdom
Contact us: yammiami.co.uk/pages/contact
Company No. 17328805, registered in England and Wales