Refund policy

Last updated: 6 September 2026

This policy explains how to return something you have bought from YammiAmi. YammiAmi is a trading brand of Avenor Brands Group Ltd, registered in England and Wales, company number 17328805. It sits alongside our Terms & Conditions, and nothing in it affects your legal rights.

Changing your mind — your 14-day right to cancel

If you are a consumer, you have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason. This comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If your order arrived in several parcels, the 14 days run from the day you received the last one.

How to cancel

Send us a message through our contact form with your order number, telling us you would like to cancel. Any clear statement is enough — you may use the model cancellation form if you prefer, but you do not have to. Please wait for our reply before posting anything back, so we can confirm the returns address.

Sending the goods back

Once you have told us you are cancelling, you have a further 14 days to send the goods back to us.

You pay the cost of return postage when you are returning something because you have changed your mind. We recommend a tracked service — until the parcel reaches us it remains your responsibility, and we cannot refund a return we never receive.

Returns address:

YammiAmi Returns
10 Charter Street
Leicester
LE1 3UD
United Kingdom

Please write your order number on the outside of the parcel or include it on a note inside, so we can match the return to your order.

Condition of returned goods

You are entitled to open the parcel and examine the kit as you would in a shop. You do not lose your right to cancel simply because you opened the packaging.

However, if you handle the goods more than is necessary to check them, we may reduce your refund to reflect the loss in value. In practice, for a crochet kit that means we may make a deduction if the yarn has been cut, wound, unwound or worked, if the safety eyes have been fitted, or if components are missing or damaged.

Please return everything that came with the kit, including the hook, stuffing, accessories and packaging.

Your refund

We will refund you within 14 days of receiving the goods back, or within 14 days of you providing proof that you have sent them, whichever is earlier. Refunds go back to the payment method you used.

Your refund includes the standard outbound delivery charge you paid. If you chose a faster or upgraded delivery service, we refund the cost of our standard service only. If you return only part of an order, we refund the price of the returned items but not the delivery charge.

Faulty, damaged or wrong items

If something arrives faulty, damaged or not as described, you have separate rights under the Consumer Rights Act 2015 — including the right to reject the goods and get a full refund within 30 days of receiving them.

Please tell us through our contact form, giving your order number and a photograph of the problem. We pay the return postage on faulty goods, and we will not deduct anything from your refund.

If a single component is missing or damaged — a hook, a pair of safety eyes, a ball of yarn — there is no need to send the kit back. Tell us what is missing and we will post a replacement part.

Video tutorials and downloadable patterns

Every kit includes access to our online video tutorials and a downloadable written pattern. This is digital content, and once you have started to access or download it you lose the right to cancel in respect of that content. Your right to cancel the physical kit is unaffected, and the deduction rules above apply to the kit itself in the normal way.

Items we cannot accept back

We cannot accept returns of sealed goods that are not suitable for return once unsealed for health protection or hygiene reasons, where the seal has been broken after delivery. We will tell you clearly on the product page if this applies.

Gifts

If you received a kit as a gift, please contact us with the order number from the packing slip and we will help. Refunds can only be issued to the original payment method, so a refund will go back to the person who bought the kit.

Exchanges

We do not process direct exchanges. If you would like a different character, please return the kit under the cancellation right above and place a new order.

How to contact us

Avenor Brands Group Ltd (trading as YammiAmi)
10 Milton Road, Grimsby, DN33 1BH, United Kingdom
Contact us: yammiami.co.uk/pages/contact
Company No. 17328805, registered in England and Wales